Laser Heating / Valley Power Equipment
710 Wilkes-Barre Township Blvd.
Wilkes-Barre, Pa 18702
Toll Free - 1-877-360-3507
Local - 570-823-2017
Monday - Friday 8am - 5pm ET
Have a product question? Need to check on the status of an order? You can contact our customer service team by phone or you can open up a support ticket.
We encourage our customers who do not have urgent needs to use our support ticket system to ensure the highest level of customer service. All tickets are logged, reviewed and answered promptly. To open a ticket, simply fill out the form below.
Ground Shipping - Smaller Items and Accessories
Most of our items are shipped standard FedEx Ground or USPS. You are able to calculate the shipping cost in step 1 of our shopping cart by using the shipping calculator before completing any sale.
Orders totaling $199 will ship free to the lower 48 (Alaska not included). This will ship via Fedex Smartpost or USPS using the Saver Method. Alaska orders do not qualify for free shipping!
All orders outside the state of PA will not be charged sales tax!
If an item directs the shipping to "Motor Freight" only, it is an over sized or fragile item that cannot ship FedEx Ground. On these items we strap the unit to a pallet and the trucking company will deliver curbside. Tailgate service is available to homeowners who do not have a loading dock or a way to get an item off of the truck when the item is delivered by Motor Freight. Although you may find a nice truck driver who may assist you, they are not required to help lift a product off truck. If you are unsure whether to add in the tailgate service please contact us before placing your order. If you have an questions about the motor freight option, feel free to call us at 570.823.2017
Something free always has an exclusion or two...
This is pretty easy and applies to Motor Freight Delivery only for Heating system units. If you live in a normal delivery zone such as Maryland or Ohio, chances are you are not affected by the exclusions. Unfortunately, if you live in New York City (zip code of 10000 to 15000), or Surrounding areas is usually where these exclusions will apply. The reason behind this are the zones, tariffs and taxes imposed by the communities and the trucking companies. These rates can multiply the nominal rate and therefore make it unaffordable. But NYC is not the only city to impose such high rates, its also any community not land locked, anytime there is a ferry involved or any other unusual delivery terms.
If you feel you might be in one of these areas or zones, please call before you place your order, otherwise our shipping department will call you to either cancel or charge the correct amount minus the base free shipping charge!